Reliance Jio has partnered with Palo Alto-based Plume to deliver artificial intelligence (AI)-enhanced customer experiences through its JioFiber fiber-to-the-home (FTTH) and JioAirFiber fixed wireless access (FWA) services to nearly 200 million premises in India.

With this new partnership, Jio will deploy Plume’s HomePass and WorkPass consumer services enabled by the latter’s AI-powered and cloud-based platform, including whole-home adaptive WiFi, connected device and application performance optimization, cyber threat protection for connected devices, WiFi motion sensing, and more.

Plume’s Haystack Support and Operations Suite will also enable Jio’s customer support and operations staff to identify, analyze, and act proactively on performance-related issues, find and isolate the location of network faults, and monitor the overall customer experience, Economic Times reported.

“As we continue to expand our portfolio of connected home services, Jio must provide our customers the most advanced and secure in-home digital services, delivering the best end-to-end customer experience,” said Mathew Oommen, President of Reliance Jio.

“With scalable and leading-edge platforms from partners like Plume, Jio will continue to strengthen and enhance our connected home service offers and experience,” he added.

“The partnership with Jio marks a significant global expansion of Plume’s services with a major telecoms force in Asia. Our ability to offer a tailored and highly scalable cloud-based solution to meet the needs of the Indian market will enable Jio to rapidly expand its services offering,” said Adrian Fitzgerald, Chief Revenue Officer of Plume.