Teleperformance, a global leader in omnichannel customer experience, plans to deepen its digitally integrated business services and transformation solutions with the appointment of Anish Mukker as CEO of the company.

Mukker will focus on high-growth revenue strategies and further increase the company’s nationwide footprint to serve clients and their end customers from a location of their choice. The company recently launched sites in Gurgaon and Hyderabad

Mukker has built successful growth businesses, delivered operational excellence, and raised the bar when it comes to customer experience across clients from North America, Australia, Asia, and Europe. At Amazon, he lead operations for the largest marketplace globally, built unique operating models, and enabled distributed workforce across India. His experience also extends to several large Sales and M&A for financial services, the company said in a statement.

Mukker also built Australia’s BFS business, increasing its size 10 times in six years.

Prior to Amazon, Mukker led Genpact’s Europe Sales, Strategy, and global operations for Financial Services, based out of London. He was also the global Chief Operating Officer for Financial Services, growing the business multi-fold.

As an ardent advocate and sponsor for DEI (Diversity, Equity, and Inclusion), Mukker has been recognized by leading industry trade bodies such as NASSCOM and other international industry associations.

Commenting on the appointment, Mukker said, “With our Cloud Campus model, which enables individuals to work from anywhere with cutting edge security, access to our wide reach across Fortune 1000 companies, India will play a strategic role in the growth of Teleperformance globally. To support this expansion Teleperformance in India expects to be 100,000 people-strong in the next year and a half”.

“My prime focus will be to make Teleperformance India the powerhouse of deep expertise and leverage the intellectual capital of Teleperformance global, to rapidly expand the reach of our services to international clients. I am excited about the growth opportunity the next decade can provide Teleperformance and the role India can play in driving the transformation agenda of the world’s largest firms. We are uniquely positioned to spearhead this growth, with our deep client relationships and years of experience in driving multi-country growth to provide our customers with Simpler, Faster, Safer services,” Mukker added.