Ericsson, the Swedish telecommunications giant, has announced  that it has yesterday completed the charging consolidation program for Vodafone Idea Ltd (VIL) in India, which will help the telecom company improve customer experience and launch new products and services more quickly in the 5G era.

The project, which was implemented through the pandemic, was one of the first of its kind in the world and enabled the migration and consolidation of over 300 million Vi subscribers capacity on the Ericsson charging system.

Ericsson charging replaced three existing Online Charging Solutions (OCS) as the country’s single OCS solution, IANS reported from New Delhi.

“Not only will this future-proof and flexible solution improve customer experience, but it will also allow us to launch new products and services at a faster pace. Furthermore, we can control credit while allowing users to control their costs through flexible packaging, bonuses, and discounts,” said Jagbir Singh, CTO of Vodafone Idea Ltd.

Vi now has a simplified prepaid charging stack, bringing architecture uniformity in Charging and Data Policy and Charging Rules Function (PCRF), customer experience, life cycle management, product modelling, and configuration, features and functions.

According to the companies, the project successfully navigated risks and complexities across multi-vendor network integrations and IT integrations, enabling streamlining and rationalisation of business configurations.

“Ericsson’s end-to-end network and IT experience combined with our deep understanding of customer specific needs enables us to offer tailored solutions to Vi,” said Amarjeet Singh, Vice President, Sales, West India, Ericsson.

“Ericsson Charging will help Vi reduce its OPEX, create new advanced product offerings and superior customer experience,” Singh added.

Ericsson Charging is a scalable, flexible solution, enabling real-time convergent charging, policy control, decoupling and fast service creation.