Airtel Business yesterday launched Airtel IQ Gateway, a new telco-grade network intelligence platform designed to bring multiple customer communication channels onto a single, secure control plane for enterprises.

The platform combines SMS, WhatsApp, RCS, business voice and number verification capabilities in one place, allowing enterprises to manage customer communications across multiple channels and service providers while improving delivery visibility, fraud protection and regulatory compliance.

According to a press release from the telecom company, Airtel IQ Gateway is a DPDP-compliant platform that addresses the challenges businesses face while managing fragmented communication stacks across different vendors and tools.

It is aimed particularly at sectors such as banking, financial services, government, e-commerce and logistics, where secure and reliable customer communication is critical.

Airtel said the platform also addresses the growing problem of fraudulent SMS pumping and artificially inflated traffic costs.

Sharat Sinha, CEO-Airtel Business, said secure-by-design customer engagement has become essential as India moves towards a safer and more inclusive digital economy. He said Airtel is extending its experience in network-grade fraud prevention from consumer services to enterprise communications, helping businesses strengthen customer trust and protect digital interactions.