Elon Musk has announced that premium verified users on micro-blogging site X, formerly Twitter, can now send a direct message (DM) to the platform for support.

However, the response time will vary from X customer service executives, according to other posts, IANS reported. X News Daily posted, “Verified users can now DM the @Premium account for support.”

“Response times will vary but we’ve seen examples of users getting responses from agents in under 10 minutes,” it added. Quoting the post, Musk replied, “Improved customer service”.

Musk’s post has, since then, had over 21 million views and over 5,000 comments. A social media user commented, “Great, that will solve problems and questions faster”.

“This is a super good news, @elonmusk. Under the previous team of #Twitter, I was expecting such a service so many times,” another user commented. However, X News Daily further posted that to be fair, some users have been seeing much longer response times from the X customer service.