The Indian government on Wednesday announced liberalisation of guidelines for other service providers (OSPs) and said that the move would position India as a strong global destination for voice BPOs business process outsourcing).

The distinction between domestic and international OSPs has been removed.

A BPO centre with common telecom resources will now be able to serve customers located worldwide, including in India. The easing of guidelines would lead to cost-saving and better utilisation for BPO companies, PTI reported from New Delhi.

With removal of the distinction between domestic and international OSP centres, the interconnectivity between all types of OSP centres is now permitted.

“We have today extensively liberalised OSP guidelines… This revolutionary step will make India a global destination for BPOs,” Communications Minister Ravi Shankar Prasad told reporters yesterday.

According to an official statement out by the government, Prasad informed that India’s BPO industry is one of the largest in the world, worth US$ 37.6 billion (2019-20) approximately and giving job opportunities to millions of youths in the country.

Further, it has a potential for double digit growth reaching up to US$ 55.5 billion by 2025, the statement said.