It’s not just India where audience measurement and methodologies have found itself under scrutiny. Even in a developed market like the US, such measurements have been put under a spotlight and Nielsen has been questioned on the data being supplied to TV companies.
On Thursday, American media company NBCUniversal announced a partnership with TV measurement firm iSpot.tv in a multi-year deal to measure its audience in new ways, thus being the latest media outfit dissatisfied with how video content is measured.
The deal comes as Nielsen, the leader in TV measurement, faces fierce criticism from its TV industry clients, many of which say it has insufficiently captured consumers’ shift to streaming, Reuters reported from New York.
Nielsen measures TV audiences through a sample set of panellists who use special devices in their homes.
Through the partnership, Comcast Corp-owned NBCU will measure traditional linear, streaming and time-shifted viewing on a second-by-second basis, a method the media giant believes will more accurately capture changing viewing habits.
NBCU is launching the partnership in time to measure audiences of the Beijing Olympic Games and Super Bowl LVI, both of which will be broadcast on NBC and streamed on its Peacock streaming service.
TV ratings are the backbone of the industry’s business model, enabling advertisers to track viewers and helping networks set the price for ad slots. TV advertising is expected to total $171 billion this year, according to a forecast from ad agency GroupM.
In April, the trade group representing the major television networks said Nielsen undercounted TV viewers during the pandemic when the company’s technicians were unable to get into panelists’ homes to fix devices. That charge was later confirmed by the Media Ratings Council (MRC), which enforces measurement standards in media, and which in September stripped Nielsen of its accreditation for both local and national TV measurement.
On August 23, weeks after its broadcast of the Tokyo Olympics, which drew a record-low audience, NBCU issued a call for “measurement independence”. It issued a request for proposals to 54 companies, including Nielsen, inviting them to participate in a new set of measurement tools to help “modernize the industry’s approach”.